Our property management professionals provide a complete range of property services including operations management, financial reporting, construction management, brokerage, receivership and REO disposition. From strategy development to day-to-day operations, we combine unparalleled local market knowledge with proven methodologies, a flexible reporting platform and a deep commitment to client satisfaction to customize our services and reporting to your needs.
And when you select NAI to assume responsibility for your asset, we are prepared with our transition thought process – looking at tenant retention programs, capital improvement options, energy management and potential additional revenue streams.
Our property managers make tenant satisfaction the highest priority. Outstanding customer service and total tenant satisfaction, combined with the fiduciary responsibility to the owner, guides decision-making in the delivery of each service.
Lease & Property Administration
We ensure continuous improvement in identifying and capturing all industry-wide “best practices” in our management methodologies. Development, updating and monitoring of key performance indicators on our portfolio, use of technological solutions, and a leadership approach that seeks constant improvement are all indications of NAI’s dedication to ensuring quality performance for every client.
Our local presence, local accounting, leasing and management teams ensure all existing leases are abstracted and operating expense/tax recovery templates are established, shared, communicated and updated as events happen.
Our reporting is straightforward and easy to understand, providing all the necessary information needed to review performance of the property. The mainstay of our process is flexibility and the desire to give our clients the highest quality products.
From balance sheets, income and expense summaries, budget variances, and rent rolls we make sure our accounting procedures are clearly outlined, provide details regarding tenant billbacks, coding and approval of invoices, and ensure we are covering your CAM/tax insurance issues.
NAI managers are trained in management policies and procedures regarding the implementations of risk management policies, emergency services, property appearance, maintenance and safety. Our local offices maintain relationships with legal counsel for the review of insurance requirements related to management contracts and tenant policies.
We also engage in environmental risk management, maintaining the environmental condition of a property, the tenants’ use of the premises, and the products tenants use onsite. From safety, legal compliance, and financial standpoints, our practices minimize risk to owners, on-site employees, and to NAI.
Our proven systems save tenants and owners time and money. NAI’s approach to managing, maintaining, and measuring quality services is grounded in our overall organizational model, which enhances the performance of the asset and involves routine and major preventive maintenance, safety testing, alterations, and reactive maintenance. Also key are our strict enforcement of leases, effects on real estate tax reductions, servicing the tenant to create renewals, speed in collections/billing and executing a strategic plan of appropriate CAM maintenance versus capital expenditures.
We provide extensive construction, development and tenant improvement services for office, medical, industrial, flex, retail and mixed use assets. Our many services include project negotiation, scope definition, design schedules, architect, engineer and contractor selection, bidding, budgets and pricing, field inspections, relocations, furniture and TI coordination and vendor payments.
Sustainability & Environmental
We appreciate and calculate how environmental and sustainability issues relate to the commercial function and cost of your business. Executing and managing environmental projects, including Energy Star and LEED certifications, properly insures your asset reaches maximum performance potential.
From proactively researching the issues that most affect our clients and will in the future, to executing the activities that solve environmental issues and ultimately save valuable time and costs, NAI Capstone takes our responsibility to the planet and our clients very seriously.